Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact kate@littleperson.me to confirm which items you would like to return. Once you have received the confirmation email to return the items, pack your goods with the original proof of purchase document and any returns information in the original packaging/secure postal box or bag. Please send your return as follows- 

Returns

Sleepy Soul Ltd

Unit 10 Evolution,

Lymedale business park

Newcastle under Lyme

Staffordshire

ST5 9QF

 

We will review your return and issue you with the refund within 7 days. You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable.

If you are making a return please consider using a trackable delivery service or purchasing delivery insurance as we are unable to guarantee that we will receive your returned item and are unable to refund any orders which are lost.

Items sent back to us without first requesting a return will not be accepted.

Please contact kate@littleperson.me for any refund questions or queries 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.